Capabilities

What we actually do for you.

Consultation through to managed operations. Take the whole stack or the two modules you are missing.

01

Consultation & advisory

We start commercially, not technically. Two to four weeks mapping how the business actually earns, where the process breaks, and what a fix is worth. You get a module map, a sequence and a cost to run — and sometimes the advice not to build at all.

Process mapping
Revenue leak analysis
Build vs buy
Roadmap
02

Digital transformation

Not a rebrand of IT projects. We take a paper or spreadsheet operation and turn it into governed digital workflow in phases small enough that operations never stop, with adoption measured after every release.

Workflow design
Change management
Phased rollout
Adoption metrics
03

DEZLY · AI CRM

Our own AI CRM. Deal scoring, next-best-action, drafted follow-ups in Arabic and English, renewal automation and partner portals with commission tracking. Built for teams selling licences, services and memberships.

AI scoring
Renewals
Partner portal
Omnichannel
04

Free zone & company formation

End-to-end incorporation: name reservation, activity selection from a configurable catalogue, shareholders, directors and UBO with document capture, MOA generation, licence issuance, lease and flexi-desk allocation.

Incorporation
UBO
Activity catalogue
Lease & facility
05

Licensing & registry

The registry system of record. Issue, amend, renew, suspend and cancel — every state change versioned, snapshotted at transaction, and reportable to the authority without a data project.

Issuance
Amendments
Renewals
Audit trail
06

Payments

One collection layer across cards, wallets, bank transfer, cheque and instalments. Invoices, credit notes, refunds and settlement on an append-only ledger, so finance and operations never disagree about a number.

Multi-rail
Reconciliation
Refunds
Ledger
07

Value added services

The revenue most platforms leave on the table. A VAS catalogue — medical insurance, bank account opening, PRO and document clearing, attestation, translation, courier — attached at the right moment in the flow with revenue share handled.

VAS catalogue
Bundling
Attach rate
Revenue share
08

Visa & immigration

Establishment cards, visa quota by licence type and facility, entry permits, medical and Emirates ID milestones, dependants, cancellation and status tracking — with the applicant kept informed automatically.

Quota
Entry permits
Dependants
Status tracking
09

Compliance, AML & KYC

Screening and customer risk rating driven by configurable rules, not opinion. Periodic review scheduling, escalation to a compliance officer, and reporting packs the regulator recognises.

Screening
Risk rating
Periodic review
Reporting
10

Data & analytics

Dashboards built on event tables designed for reporting from day one. Issuance times, collection, attach rate, churn, quota utilisation — live, drillable, and reconcilable with the ledger.

Event tables
Dashboards
KPI design
Exports
11

Integrations & API

Government portals, banks and PSPs, immigration systems, accounting, and whatever legacy system is already load-bearing. Documented APIs and webhooks so partners can build against you.

Gov portals
PSPs
Webhooks
Legacy bridges
12

Managed services & support

We stay after launch. SLA-backed support, monitoring and alerting, release management, and a named team who knows your configuration — not a ticket queue in another time zone.

SLA support
Monitoring
Releases
Named team

Not sure which modules you need?

Start with a consultation. We map your process, find the leaks, and tell you honestly what to build and what to buy.

Book a consultation
Capabilities — Knockbook